Return & Refund policy
Return & Refund Policy
At By Esther, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our return and refund policy has been carefully created to ensure maximum satisfaction, under certain conditions. Please read the following guidelines regarding returns and refunds carefully.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.
No Refunds for Sale Items
Items purchased during a sale are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even in the case of incorrect sizing.
Return Shipping Costs
Customers are responsible for the shipping costs associated with returns. By Esther does not reimburse return shipping fees and is not liable for any costs incurred during the return process. Please refer to our terms and conditions for full details.
Return Notification Deadline
Returns must be reported within 30 days of receiving the item. Returns requested after this period will not be accepted. Please respect this deadline to qualify for a return.
Exchanges on Sale Items
Sale items cannot be exchanged, even for incorrect sizing. Please ensure you select the correct size before making a purchase.
100% Guarantee on Defective Products
We offer a full guarantee on all defective products. If a product shows manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.
Return Procedure
To initiate a return, send an email to info@byesther.com. Once your return is approved, you will receive detailed instructions to complete the return process.
Return Form Requirement
Returns without a completed return form cannot be processed. Please ensure you include this form with your return to guarantee proper handling of your request.
Conclusion
By Esther is committed to ensuring customer satisfaction. By adhering to our return and refund policy, we ensure that all returns are handled efficiently and fairly. For questions or concerns, please contact our customer service team at info@byestherlondon.com.
Free Shipping
Always free shipping with Royal Mail
Customer Service
Always reachable – response within 24 hours